# Baycom ICT
> We transform customer service through digital innovation. Experience the convenience and choice offered by AI-powered chatbots, NLP-based IVRs, and more.

Canonical page: https://ecosystem.dialpad.com/partners/baycom-ict
Marketplace: Our Partnership Programs | Dialpad
Last updated: 2026-10-06
Logo: https://assets.partnerfleet.app/grnf7vyqcgizlhef2u73hx1q5jzp

## At a glance
- Partner Type: [Channel](https://ecosystem.dialpad.com/t/partner-type/channel)
- Certification: [CDP](https://ecosystem.dialpad.com/t/certified/new-node)
- Website: [www.baycom.co.nz](https://www.baycom.co.nz/)

## Call to actions
- **Contact Us** — submit the contact form on https://ecosystem.dialpad.com/partners/baycom-ict

## Description
BayCom ICT is a 100% New Zealand-owned technology partner supporting more than 2,000 customers nationwide. Its services span unified communications, contact centres, meeting room technology, managed IT, Microsoft 365, networks and cybersecurity.

BayCom designs, integrates and supports business-critical systems locally, with regional engineers and 24/7 network operations centre and security operations centre coverage. From cloud and hybrid communications to AI-assisted customer service, BayCom delivers practical solutions aligned with how organisations work.

## Services
- **Unified Communications** — Unify voice, messaging and meetings across cloud, hybrid or on-premise environments. BayCom ICT can help migrate your communications while retaining existing numbers and minimising disruption.
- **Contact Centre Solutions** — Build AI-assisted and human customer service experiences with platforms including NICE CXone, Dialpad, Enghouse Interactive Contact Centre, iCall, Azure Communication Services and Zoom Contact Centre.
- **Meeting Room Technology** — Equip huddle spaces, meeting rooms and boardrooms with one-touch joining, AI camera framing and room booking across Microsoft Teams, Zoom, Google Meet and Mago.
- **Information Technology** — Support your organisation with managed services, Microsoft 365, private data centre services, Wi-Fi, cloud adoption and migration, business continuity, network services, storage and cybersecurity.

## Benefits
- **One trusted ICT partner** — Bring unified communications, contact centre, meeting room technology, information technology and cybersecurity services together with one New Zealand-owned partner.
- **Support that stays close** — Access nationwide coverage, regional engineers and 24/7 network operations centre and security operations centre support, so assistance is available when it matters.
- **Solutions built around your organisation** — Choose technology suited to how your people work, from cloud, hybrid or on-premise communications to meeting room solutions sized for huddle spaces through to boardrooms.
- **Connected customer experiences** — Combine AI-assisted and human customer service with platforms such as Dialpad and NICE, helping service teams understand intent and take action.

## FAQ
### What services does BayCom ICT provide?
BayCom ICT provides unified communications, contact centre solutions, meeting room technology, information technology services, call recording, cybersecurity and professional services.

### Does BayCom ICT support businesses throughout New Zealand?
Yes. BayCom ICT provides nationwide coverage, with regional engineers and 24/7 network operations centre and security operations centre coverage.

### Can BayCom ICT help us move to cloud or hybrid communications?
Yes. BayCom ICT supports cloud, hybrid and on-premise unified communications, including migration while helping businesses retain existing numbers and minimise disruption.

### Which meeting room platforms does BayCom ICT support?
BayCom ICT provides meeting room technology for Microsoft Teams Rooms, Zoom Rooms and Mago Rooms, with solutions sized for spaces ranging from huddle rooms to boardrooms.

### Which contact centre platforms does BayCom ICT offer?
BayCom ICT offers contact centre solutions including NICE CXone, Dialpad, Enghouse Interactive Contact Centre, iCall, Azure Communication Services and Zoom Contact Centre.

### How many customers does BayCom ICT support?
BayCom ICT supports more than 2,000 customers across New Zealand, including organisations in government, financial services, energy and enterprise.