# ConnectWise
> Connect your phone conversations with ConnectWise PSA — automatically match callers, log calls to service tickets, and review tickets without switching apps.

Canonical page: https://ecosystem.dialpad.com/partners/connectwise
Marketplace: Our Partnership Programs | Dialpad
Last updated: 2026-09-15
Logo: https://assets.partnerfleet.app/z5g2z8k34oh55iv1onooeu5wp7v4

## At a glance
- Featured: [All Apps](https://ecosystem.dialpad.com/t/featured/all-apps), [New & Noteworthy](https://ecosystem.dialpad.com/t/featured/new-and-noteworthy)
- Explore: [Customer Relationship Management](https://ecosystem.dialpad.com/t/explore/customer-relationship-management)
- Partner Type: [Integration](https://ecosystem.dialpad.com/t/partner-type/integration)
- Products: Dialpad Connect, Dialpad Support

## Call to actions
- **Contact Us** — submit the contact form on https://ecosystem.dialpad.com/partners/connectwise

## Media
- ![ConnectWise screenshot 1](https://assets.partnerfleet.app/7mhtzdwoa73xa8ustf4fp4hm3fuv)
- ![ConnectWise screenshot 2](https://assets.partnerfleet.app/1kpjj6o4nj6joor2ty7w7nme5gbw)
- ![ConnectWise screenshot 3](https://assets.partnerfleet.app/u2gpmy9j4al5misetm9gl8wkxv0k)
- ![ConnectWise screenshot 4](https://assets.partnerfleet.app/bxwzsq7go1bhv6ffp93mdangx56w)
- ![ConnectWise screenshot 5](https://assets.partnerfleet.app/av30ob5951772tyz9vfq6fu91srd)
- ![ConnectWise screenshot 6](https://assets.partnerfleet.app/rh18fzgf0sjdug87jgf5jzto7okx)
- ![ConnectWise screenshot 7](https://assets.partnerfleet.app/jqetlplw9qbsbznjg2h6t9dwna84)
- ![ConnectWise screenshot 8](https://assets.partnerfleet.app/5f8g1ag3gkevkp6ychdq3f2h2qbb)
- ![ConnectWise screenshot 9](https://assets.partnerfleet.app/gv97tncglg9g2l7k1e7yzp52fhrb)
- ![ConnectWise screenshot 10](https://assets.partnerfleet.app/t9bg89aq9jwyxcbnrow63ou92lv4)
- ![ConnectWise screenshot 11](https://assets.partnerfleet.app/ezzv8flqyfn660uvt8pk26abom1g)
- ![ConnectWise screenshot 12](https://assets.partnerfleet.app/ki2biswxh9dwwclc535pj59cdmm7)
- ![ConnectWise screenshot 13](https://assets.partnerfleet.app/g57lnhg79q67ez9eoino4mi9zjfn)
- ![ConnectWise screenshot 14](https://assets.partnerfleet.app/9f4lcfuo1053zz39i8r7fbwcglv6)
- ![ConnectWise screenshot 15](https://assets.partnerfleet.app/bycvk7e260cvgqm07nrtwfxftjcc)
- ![ConnectWise screenshot 16](https://assets.partnerfleet.app/pncvyfdd1cvdlcfbfdspuh6xqm8k)
- ![ConnectWise screenshot 17](https://assets.partnerfleet.app/fkqpiw74a01gouc9uughs8g5ivkx)
- ![ConnectWise screenshot 18](https://assets.partnerfleet.app/x2jt69ej3fion247thycofsh1mjk)
- ![ConnectWise screenshot 19](https://assets.partnerfleet.app/fhtaavsgys0gyowum5evkvizj9y8)
- ![ConnectWise screenshot 20](https://assets.partnerfleet.app/pwk6fnbz615f1oqtr3dmwl4d48fl)

## Overview
The Dialpad + ConnectWise PSA integration brings your service desk into every conversation. Your team gets instant caller context, automatic call documentation, and ticket management — all without leaving Dialpad.

**Identify callers instantly**

Incoming and outgoing calls automatically match to ConnectWise contacts by phone number, giving your team instant access to recent tickets and service history right from the Dialpad sidebar.

**Log every call, automatically**

Call details — including direction, duration, agent info, recording links, and AI-generated recaps — are logged directly to ConnectWise service tickets as internal notes. No manual data entry required.

**Open the right record with screen pop**

When a call connects, ConnectWise opens automatically to the relevant ticket or contact record. Configure screen pops for inbound calls, outbound calls, or both.

**Manage tickets from the Dialpad sidebar**

The Info Hub sidebar gives your team a live view of recent tickets (for both the contact and their company), one-click ticket creation, and the ability to associate calls with existing tickets — all without switching windows.