# Creatio
> Dialpad Creatio integration enhances your workflow by enabling customer record screen pops for inbound and outbound calls. The integration automatically logs Dialpad call details as a note within the corresponding customer Lead record in Creatio.

Canonical page: https://ecosystem.dialpad.com/partners/creatio
Marketplace: Our Partnership Programs | Dialpad
Last updated: 2026-09-15
Logo: https://assets.partnerfleet.app/s7lx3gck0wjv868wbop5ummto668

## At a glance
- Featured: [All Apps](https://ecosystem.dialpad.com/t/featured/all-apps), [New & Noteworthy](https://ecosystem.dialpad.com/t/featured/new-and-noteworthy)
- Partner Type: [Integration](https://ecosystem.dialpad.com/t/partner-type/integration)
- Products: Dialpad Connect, Dialpad Meetings, Dialpad Support, Developer Services

## Call to actions
- **Contact Us** — submit the contact form on https://ecosystem.dialpad.com/partners/creatio

## Media
- ![Creatio screenshot 1](https://assets.partnerfleet.app/48nj24gbzzbug3t9qdik0nh4b3yc)
- ![Creatio screenshot 2](https://assets.partnerfleet.app/dg8z1ok2564hf7wzvptranfkzpun)
- ![Creatio screenshot 3](https://assets.partnerfleet.app/0or8o2qy9deihrwxbnryket9csvw)

## Overview
Embrace the power of automated workflow with calls routing automatically to the Lead profile on connect, and call info submission to the Lead after hangup. Creatio + Dialpad allows you to focus on what is actually happening during the call while offloading the repetitive tasks to Dialpad.

## Key Features
- **Automatic lead matching:**Match inbound and outbound calls to Creatio leads using phone numbers stored in MobilePhone and BusinessPhone fields.
- **Screen pop to the right record:**Open the matched lead’s edit page automatically so agents have context as soon as the call starts.
- **Auto-create new leads:**If no matching lead exists, create a new lead automatically so no contact is missed.
- **Automatic call logging:**Create a linked Activity record in Creatio after hangup with key call details tied to the matched lead.
- **AI-enriched activity records:**Progressively update logged activities with call disposition and AI-generated recap summaries as they become available.
- **Flexible deployment:**Enable the integration at the company, office, or call center level to match your workflow.