# Epic
> Supercharge your healthcare contact center with Dialpad’s CTI Connector for Epic—powered by NovelVox—to unify calling, patient data, and care in one seamless workflow.

Canonical page: https://ecosystem.dialpad.com/partners/epic
Marketplace: Our Partnership Programs | Dialpad
Last updated: 2026-09-15
Logo: https://assets.partnerfleet.app/g6klf40fdlx1i287gd0hvztni9mn

## At a glance
- Featured: [New & Noteworthy](https://ecosystem.dialpad.com/t/featured/new-and-noteworthy)
- Explore: [Customer Relationship Management](https://ecosystem.dialpad.com/t/explore/customer-relationship-management)
- Partner Type: [Integration](https://ecosystem.dialpad.com/t/partner-type/integration)
- Products: Dialpad Support

## Call to actions
- **Contact Us** — submit the contact form on https://ecosystem.dialpad.com/partners/epic
- [Get it now](https://help.dialpad.com/docs/dialpad-epic-smart-cti-connector)

## Media
- ![Epic screenshot 1](https://assets.partnerfleet.app/6xwihg8g328vtxi3zqttetxyhgv8)
- ![Epic screenshot 2](https://assets.partnerfleet.app/q1ogecrs03huo1dtd4c91uydy0qs)
- ![Epic screenshot 3](https://assets.partnerfleet.app/6ftuheqqsu96629dl3fdb3rgbj67)

## Overview
Supercharge your healthcare contact center with the Dialpad CTI Connector for Epic (powered by NovelVox) — a seamless integration that embeds advanced telephony controls directly within the Epic interface. Agents can make and receive calls, view patient data, and manage interactions — all without leaving Epic. The result: faster, smarter, more human patient experiences.

With the Dialpad CTI Connector for Epic, you can:

- Boost agent productivity: Eliminate app-switching and manual lookups. The CTI Connector brings Dialpad’s calling tools right into Epic Hyperdrive, Hyperspace, and Epic Cheers, streamlining workflows and reducing handling times.
- Elevate patient engagement: Instant screen pops display the right patient records as calls come in, ensuring context-rich, empathetic conversations every time.
- Simplify operations: Administrators can easily configure workflows and branding to align with the needs of your healthcare organization — no coding required.

By unifying telephony and patient data, the Dialpad CTI Connector for Epic enhances both patient and agent experiences — helping your teams deliver better care, faster.

**Key Features**

- Embedded Dialpad CTI within Epic Hyperdrive, Hyperspace, and Epic Cheers
- Automatic screen pops for inbound calls with patient record matching Click-to-dial functionality directly from Epic
- Always reach the right patient: caller-patient matching surfaces the correct record instantly.
- Call in a single click: click-to-dial makes outreach faster and smoother from inside Epic.
- Keep records accurate without effort: every call is logged automatically in Epic Cheers, tied to the right patient record.
- Capture details that matter most: store notes, numbers, and extras like call duration, disposition, recording, or transcript links.
- Handle exceptions seamlessly: when multiple or no matches occur, agents can resolve it quickly with guided options.