# Fiserv
> A unified agent desktop that connects Dialpad with Fiserv (DNA & Premier) for real-time data, faster workflows, and end-to-end banking service.

Canonical page: https://ecosystem.dialpad.com/partners/fiserv
Marketplace: Our Partnership Programs | Dialpad
Last updated: 2026-09-15
Logo: https://assets.partnerfleet.app/j3cxpdpw3edli5taksamkgeq2ysx

## At a glance
- Featured: [New & Noteworthy](https://ecosystem.dialpad.com/t/featured/new-and-noteworthy)
- Explore: [Financial Core Services](https://ecosystem.dialpad.com/t/explore/financial-core-services)
- Partner Type: [Integration](https://ecosystem.dialpad.com/t/partner-type/integration)
- Products: Dialpad Connect, Dialpad Support, Dialpad Sell

## Call to actions
- **Contact Us** — submit the contact form on https://ecosystem.dialpad.com/partners/fiserv
- [Get it now](https://help.dialpad.com/docs/dialpad-dna-firserv)

## Media
- ![Fiserv screenshot 1](https://assets.partnerfleet.app/d27vx755q03i04iq9t78ftoq6ta1)
- ![Fiserv screenshot 2](https://assets.partnerfleet.app/bcfvhq5c3ug7wifav77hbss5h5dl)
- ![Fiserv screenshot 3](https://assets.partnerfleet.app/ghn2ch4ounp71vis1bondnood7ex)
- ![Fiserv screenshot 4](https://assets.partnerfleet.app/vz8vcp44w0q0vokcde1nufp5p0o9)
- ![Fiserv screenshot 5](https://assets.partnerfleet.app/67pw9ey0vc3wbqkls3em705ahtsq)
- ![Fiserv screenshot 6](https://assets.partnerfleet.app/kxa7fb7vtnk4ns7e1egb6i00yt6s)
- ![Fiserv screenshot 7](https://assets.partnerfleet.app/zcfi9smh8mfzbughh5e0s1e4fhl9)

## Overview
### Dialpad Integration with Fiserv (Powered by NovelVox)

Deliver faster, smarter, more human banking experiences with a unified agent desktop that embeds real-time Fiserv data and actions directly into Dialpad. Agents can authenticate customers, complete transactions, manage account updates, and wrap up — all without switching apps.

With the Dialpad Unified Agent Desktop for Fiserv, you can:

**Boost agent productivity:**Eliminate tab-hopping and manual system juggling. Dialpad brings Fiserv read and write capabilities into a single workspace so agents can handle the full customer journey, from ID&V through wrap-up, in one place.

**Elevate customer experience:**Instant screen pops surface the right account or member profile the moment the call connects, powering contextual, confident, and more empathetic conversations.

**Simplify operations:**Ready-to-use components inside Dialpad’s Agent Accelerator desktop make it easy for admins to deploy, configure, and scale integrated banking workflows — without custom development.

By unifying telephony, workflows, and core banking data, Dialpad helps your teams resolve issues faster while creating more personal, friction-free financial experiences.

### Key Features

**Embedded Unified Agent Desktop for Fiserv DNA & Premier**A single, unified interface with a complete 360° customer view — no app-switching required.

**Real-time read and write to Fiserv**Perform actions like creating account notes, updating person fields, and resetting phone passwords directly from the Dialpad desktop.

**Automated workflows**Streamline authentication, transaction steps, and after-call work to reduce handle time.

**Automatic screen pops**Surface the correct account profile instantly based on inbound interaction details.

**Click-to-act functions**Trigger common actions (like password resets or fund transfers) directly from the customer record.

**Accurate record-keeping**Every interaction is logged with key details — ensuring consistent, complete customer histories.

**Exception handling**Guided workflows help agents quickly resolve ambiguous or unmatched records.

### How Dialpad Integrates with this App:

This integration is available to all Fiserv customers who also have a Pro or Enterprise Dialpad Support plan and or an Advanced or Premium Sell or Connect plan. Billing and support are provided by NovelVox.