# Google Conversational Agent (Dialogflow)
> Improve your average handle time, reduce operational costs, and deliver a more efficient, end-to-end customer experience with the Google Conversational Agent integration.

Canonical page: https://ecosystem.dialpad.com/partners/google-conversational-agent-dialogflow
Marketplace: Our Partnership Programs | Dialpad
Last updated: 2026-09-15
Logo: https://assets.partnerfleet.app/mpp5c1ki6p1tv301kx9aiweiyd3d

## At a glance
- Explore: [Customer Service Software](https://ecosystem.dialpad.com/t/explore/customer-service-software)
- Partner Type: [Integration](https://ecosystem.dialpad.com/t/partner-type/integration)
- Products: Dialpad Connect, Dialpad Support, Dialpad Sell

## Call to actions
- **Contact Us** — submit the contact form on https://ecosystem.dialpad.com/partners/google-conversational-agent-dialogflow
- [Get it now](https://help.dialpad.com/docs/enable-dialogflow-in-dialpad-with-json-keys)

## Media
- ![Google Conversational Agent (Dialogflow) screenshot 1](https://assets.partnerfleet.app/ey46cd7q07lax6gzi2ypwh6va4d7)
- ![Google Conversational Agent (Dialogflow) screenshot 2](https://assets.partnerfleet.app/54arp8ufy0uhs8hsyc1ltmjyuw3h)
- ![Google Conversational Agent (Dialogflow) screenshot 3](https://assets.partnerfleet.app/ictea42mic0pepjivitavwnvhr88)
- ![Google Conversational Agent (Dialogflow) screenshot 4](https://assets.partnerfleet.app/42dqrh77hwjbl7ugpstqqoapby48)
- ![Google Conversational Agent (Dialogflow) screenshot 5](https://assets.partnerfleet.app/62lgvnsxzu5ou5lm2sixpsutzmzd)

## Overview
The Dialpad Google Conversational Agent (Dialogflow) integration helps businesses leverage virtual agents to scale their support operations seamlessly.

### Key Features:

**Company-level integration settings:** Allows for enabling Dialogflow across your company.

**Routing options to Google Conversational Agents:** Inbound calls can be seamlessly routed to virtual agents to manage high call volumes.

**Call context display:** When a call escalates back to a live agent from Google Conversational Agent, the call context is displayed in the Dialpad interface, including the contact name, number, and Dialogflow context in incoming call notifications and the right-hand side panel during the call.

**Multiple conversational agents:** Each contact center in Dialpad can be configured to route to a different virtual agent.

**Seamless escalation:** Calls can be automatically escalated back to a live agent in Dialpad with conversation context passed along if the virtual agent cannot handle the inquiry.

### Benefits:

**Improved average handle time:** The integration helps businesses reduce the time it takes to resolve customer inquiries.

**Reduced operational costs:** By automating inbound calls with virtual agents, businesses can lower their operational expenses.

**Efficient end-to-end customer experience:** Delivers fast and consistent answers to customers.

**Faster response times:** Contributes to quicker customer service.

**Higher customer satisfaction:** Leads to a better overall experience for customers.

**Frees agents from repetitive work:** Virtual agents can handle routine inquiries, allowing live agents to focus on more complex issues.