# PolyAI
> The PolyAI and Dialpad integration handles routine calls faster with AI-powered voice agents, with smooth escalation to a live agent when needed.

Canonical page: https://ecosystem.dialpad.com/partners/polyai
Marketplace: Our Partnership Programs | Dialpad
Last updated: 2026-09-15
Logo: https://assets.partnerfleet.app/ua14twm9887k9dhjg9mhfrubyy8r

## At a glance
- Explore: [Customer Service Software](https://ecosystem.dialpad.com/t/explore/customer-service-software)
- Partner Type: [Integration](https://ecosystem.dialpad.com/t/partner-type/integration)
- Products: Dialpad Connect, Dialpad Support

## Call to actions
- **Contact Us** — submit the contact form on https://ecosystem.dialpad.com/partners/polyai

## Media
- ![PolyAI screenshot 1](https://assets.partnerfleet.app/csa8ggee62jrfu5nsxegyr6vywv1)

## Overview
Dialpad’s PolyAI integration enables businesses to deliver fast, scalable customer support through conversational AI voice agents. Calls are routed directly to PolyAI’s virtual agents, where routine inquiries are resolved without human intervention. When a live agent is needed, calls are seamlessly transferred to a Dialpad user ensuring a smooth, intelligent escalation path.

This integration helps reduce call center load, lower costs, and provide faster, more consistent support during high-volume periods.

## Key Features
- **Conversational AI voice agents:** Handle routine and complex customer inquiries with natural, human-like dialogue.

- **Seamless call routing:** Calls are sent directly to PolyAI virtual agents for a frictionless experience.

- **Intelligent escalation:** Calls transfer smoothly to Dialpad agents when human assistance is needed.

- **Operational efficiency:** Reduce agent workload and improve resolution speed without sacrificing service quality.
- **Scalable support:** Maintain performance and customer satisfaction even during peak call volumes.