If your apps don’t work together, how can your team? With Dialpad and Slack, teams can drop toggling between apps and stay focused on the task at hand. Notifications for missed calls, text messages, and voicemails (among others) are automatically pushed to Slack, so you’re never out of the loop when it comes to how and where conversations are happening.

The Dialpad Slack integration offers teams an easier way to view and manage their Main Line, Department, or Call Center activity from a single platform as well as launch 1:1 calls. Once enabled, Dialpad teams using Slack can receive notifications for activities like when a call starts, is completed or missed, when a voicemail is received, when a voicemail transcription is available, and when a text message is received.

KEY FEATURES

Call Logging

• Log call events back to a shared Slack channel including events for:

  • When a call starts

  • When a call is completed

  • When a call is missed

  • When a voicemail is received

  • When a voicemail transcription is received

  • When a text message is received

Calling

• Initiate 1:1 calls from Slack by either selecting the call icon or by using the slash command "/dialpad"

Dialpad WFM

• Improve support team adherence, productivity and team connection with Dialpad WFM’s Slack integration.