# SpinSci
> Connect Dialpad to SpinSci’s healthcare solutions to bring EHR-driven patient context, intelligent screen pops and unified operator/patient workflows directly into Dialpad Support, improving speed, accuracy, and coordination across hospital contact centers

Canonical page: https://ecosystem.dialpad.com/partners/spinsci
Marketplace: Our Partnership Programs | Dialpad
Last updated: 2026-09-15
Logo: https://assets.partnerfleet.app/b4by28dusflsou6qbh3s5r8ea2d3

## At a glance
- Featured: [All Apps](https://ecosystem.dialpad.com/t/featured/all-apps), [New & Noteworthy](https://ecosystem.dialpad.com/t/featured/new-and-noteworthy)
- Partner Type: [Integration](https://ecosystem.dialpad.com/t/partner-type/integration)
- Products: Dialpad Connect, Dialpad Meetings, Dialpad Support

## Call to actions
- **Contact Us** — submit the contact form on https://ecosystem.dialpad.com/partners/spinsci

## Media
- ![SpinSci screenshot 1](https://assets.partnerfleet.app/09afifew0q8vtstihnrkgtgx086a)
- ![SpinSci screenshot 2](https://assets.partnerfleet.app/qag23p63nlpcy1bl7t93ngamq4rj)
- ![SpinSci screenshot 3](https://assets.partnerfleet.app/gzglcgiulh16ju3lfmfkgtgsv77r)
- ![SpinSci screenshot 4](https://assets.partnerfleet.app/hpez1yq46kk8k2rpv0q5p1ay3ogw)

## Overview
The **Dialpad + SpinSci integration** brings healthcare-grade workflows and EHR context directly into Dialpad Support. SpinSci’s solutions (Operator Console, Patient Assist, Patient Engage, Transfer Center) sit alongside Dialpad to power smarter call handling, patient self-service, and agent workflows. Operators and agents can see the right patient or caller context via screen pop, manage paging/SMS and emergency codes, and complete key workflows (scheduling, billing, transfers, outreach) from a unified interface. With real-time EHR connectivity and optional AI assistance, organizations reduce handle time, cut system switching, and improve accuracy and coordination across hospital contact centers and patient access teams.

## Key Features
- **EHR-aware screen pops:**Surface the right patient or caller context from connected EHRs (e.g., Epic and others) as soon as calls connect, reducing lookup time and errors.
- **Unified operator & agent workspace:**Handle calls, transfers, paging, and SMS from a single interface that sits inside Dialpad Support, minimizing app switching and cognitive load.
- **Healthcare-specific workflows:**Support common hospital and clinic scenarios like patient access, care coordination, billing inquiries, and transfer center operations with purpose-built flows.
- **AI-assisted interactions (optional):**Use AI to assist with call routing suggestions, caller intent detection, workflow guidance, and automated summaries, while keeping agents in control.
- **Scalable for complex environments:**Designed for high-volume healthcare contact centers needing HIPAA-conscious, audit-ready workflows that integrate tightly with existing EHR systems.