# Zapier
> Automate workflows associated with call activities in Zapier

Canonical page: https://ecosystem.dialpad.com/partners/zapier
Marketplace: Our Partnership Programs | Dialpad
Last updated: 2026-09-15
Logo: https://assets.partnerfleet.app/44kbkpcxbuduln9lmjjm8s3t0xif

## At a glance
- Explore: [Workflow Automation](https://ecosystem.dialpad.com/t/explore/workflow-automation)
- Partner Type: [Integration](https://ecosystem.dialpad.com/t/partner-type/integration)
- Products: Dialpad Connect, Dialpad Support

## Call to actions
- **Contact Us** — submit the contact form on https://ecosystem.dialpad.com/partners/zapier
- [Get it now](https://help.dialpad.com/docs/using-zapier-with-dialpad)

## Media
- ![Zapier screenshot 1](https://assets.partnerfleet.app/k50rp8clwgnk44dqebthpkmijwd5)

## Overview
Zapier is a tool that helps connect your apps in order to automate workflows. With over [5,000+ apps within the Zapier marketplace](https://zapier.com/apps), the possibilities are truly endless when it comes to automating repetitive tasks, finding opportunities to increase team productivity, and getting all your apps speaking the same language.

Dialpad offers a number of triggers including inbound call received, outbound call placed, call parked, call barged in, call listened in, and voicemail received among others. We’ll continue to build out more triggers in the future so make sure to check our help center for the latest list.

### Key Features:

**Automate Workflows**

- Connect Dialpad and Zapier to automate workflows associated with call activities and other platforms including:
  - Inbound call received in Dialpad automatically logs to Copper CRM
  - Voicemail received in Dialpad automatically generates new Helpdesk ticket
  - Calls listened in on Dialpad automatically create a new row in Google sheets

**Availability**

- **Dialpad Connect and Dialpad Support Pro or Enterprise plan type.**
- **All Zapier plans**

## How to Setup
### Create and Access an API Key

- From Dialpad.com, navigate to **Admin Settings**\> **My Company**\> **Authentication**\> **API Keys**
- Select **Add a key**, then enter the API key's name and expiration term
- Save your API key and it will appear in the list; select **Click to show value**to reveal the API key

You'll use this API key later on to authenticate the Zapier integration.

### Creating a Zap

From Zapier, select **Make a Zap**.

Search for Dialpad and choose it as your **Trigger** **App**, then select **Call State Changed** \> **Save + Continue**.

Select **Connect an Account** to connect to your Dialpad account. You'll then see a window asking for the API key that you generated. Enter the API key and select **Yes, Continue**.

##### Note:

Be sure to select ‘No’ for the Sandbox option.

Once you've successfully connected your Dialpad account, select the Call States and the Scope, then choose a specific **Department/Mainline/Call Center** for events and then select **Continue**.

##### Dialpad Tip:

It is important to test your trigger by confirming that there are events that match your triggers. If no trigger events are found, generate a few call events in the call center and retry.

Once the triggers are tested, follow the steps to apply filters and to assign actions.